The Nick Shivers Team, operated by WestOne Properties, Inc., and doing business under or otherwise using the trade name My Rocket Listing (collectively, “Nick Shivers Team,” “My Rocket Listing,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information when you visit our websites, submit an online form, respond to an advertisement, request information about buying or selling real estate, request a cash offer or other home-selling option, schedule an appointment, communicate with us, or otherwise interact with our services.

This Privacy Policy applies to websites, landing pages, forms, advertisements, communications, and other services operated by or on behalf of The Nick Shivers Team, My Rocket Listing, and WestOne Properties, Inc., including https://www.nickshivers.com/, where applicable.

It also explains our use of automated systems, artificial intelligence (“AI”), customer relationship management (“CRM”) technology, and other technology used to assist with communications and delivery of our services.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, information collected automatically when you use our websites or services, and information obtained from third parties.

Depending on how you interact with us, this information may include:

• First and last name
• Mailing address
• Property address
• Email address
• Telephone or mobile phone number
• Information about a property you own or are interested in purchasing
• Property characteristics and condition
• Selling or purchasing timeline
• Desired sale price or purchase price
• Mortgage or property-related information you voluntarily provide
• Real estate preferences and goals
• Information regarding your interest in a cash offer, traditional listing, or other real estate solution
• Information submitted through forms, surveys, questionnaires, or appointment scheduling pages
• Communications you have with our team
• Appointment information
• Lead source or referral source
• Marketing and communication preferences
• Website activity and technical information
• IP address
• Browser and device information
• Cookies and similar technologies
• Advertising attribution and campaign information
• Other information you voluntarily provide to us

We may also obtain publicly available property and ownership information from public records, real estate databases, listing services, property data providers, marketing partners, and other lawful sources.

2. HOW WE COLLECT INFORMATION

We may collect information when you:

• Visit one of our websites or landing pages
• Submit a website or lead-generation form
• Request a home valuation
• Request a cash offer
• Request information about selling a property
• Request information about purchasing a property
• Schedule an appointment or home walkthrough
• Call or text us
• Send us an email
• Respond to one of our advertisements
• Communicate with us through social media
• Communicate with an automated or AI-assisted system
• Participate in a survey or questionnaire
• Attend an appointment or consultation
• Work with one of our real estate professionals
• Are referred to us by a third party
• Otherwise voluntarily provide information to us

We may also receive information from third-party lead providers, referral partners, advertising platforms, real estate websites, data providers, public records, and other lawful sources.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to inquiries and requests
• Contact prospective buyers and sellers
• Provide real estate-related information and services
• Evaluate properties
• Prepare comparative market analyses or home valuations
• Evaluate potential cash offers or other selling options
• Schedule appointments, consultations, and property walkthroughs
• Match consumers with real estate professionals or other appropriate service providers
• Communicate about an existing or potential real estate transaction
• Provide requested information about homes, properties, or services
• Follow up with leads and past contacts
• Maintain and manage customer and lead records
• Operate our CRM and related business systems
• Personalize communications and services
• Send appointment confirmations and reminders
• Send transactional or service-related communications
• Send marketing communications where permitted
• Improve our websites, advertising, services, and customer experience
• Analyze marketing and advertising performance
• Prevent fraud, abuse, or misuse of our services
• Maintain security
• Comply with applicable laws, regulations, and legal obligations
• Establish, exercise, or defend legal claims
• Conduct other legitimate business activities consistent with the context in which the information was provided

4. TEXT MESSAGE AND SMS COMMUNICATIONS

If you provide your mobile telephone number to The Nick Shivers Team, My Rocket Listing, WestOne Properties, Inc., or through one of our websites, forms, advertisements, lead sources, or services, we may use that number to communicate with you as permitted by applicable law and consistent with any consent you have provided.

Depending on the nature of your interaction and consent, messages may include:

• Responses to your inquiries
• Appointment confirmations
• Appointment reminders
• Property information
• Home valuation information
• Cash-offer communications
• Real estate service updates
• Follow-up communications
• Transaction-related communications
• Customer service communications
• Marketing or promotional communications where you have provided the required consent

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message. You may reply call our office for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Where required, consent for marketing communications and consent for non-marketing communications may be requested separately.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes. We may provide information to vendors and service providers that help us deliver messages and operate our communications systems, solely as necessary to provide those services on our behalf.

5. EMAIL COMMUNICATIONS

If you provide your email address, we may send communications relating to your inquiry, requested services, appointments, real estate needs, property information, or other interactions with us.

Where permitted by law, we may also send marketing or promotional email communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Unsubscribing from marketing communications may not prevent us from sending transactional, administrative, or service-related communications when otherwise permitted by law.

6. TELEPHONE CALLS

If you provide your telephone number, we may contact you regarding your inquiry, appointment, property, real estate needs, requested services, or other business relationship with us.

Where permitted by law and consistent with any required consent, calls may be made using manual dialing, automated technology, prerecorded or artificial voice technology, or AI-assisted technology.

Providing a telephone number does not automatically constitute consent to receive marketing calls where separate consent is required by law.

7. ARTIFICIAL INTELLIGENCE AND AUTOMATED COMMUNICATIONS

We may use artificial intelligence (“AI”), automation, machine learning, conversational technology, and other automated tools to support our business operations and communications.

These technologies may assist us with activities such as:

• Responding to inquiries
• Initial lead follow-up
• Scheduling appointments
• Answering common questions
• Sending reminders
• Routing inquiries to appropriate team members
• Organizing or summarizing communications
• Maintaining CRM records
• Analyzing lead information
• Assisting team members with customer service
• Personalizing communications
• Supporting telephone, text, email, chat, or other interactions

In some circumstances, you may interact with an automated or AI-assisted system rather than directly with a human team member.

AI and automated systems are intended to assist our team and improve responsiveness and efficiency. They are not intended to provide legal, tax, financial, or other professional advice.

Where required by applicable law, we will provide appropriate notice or obtain required consent before using certain automated technologies.

You may request human assistance during an automated interaction when reasonably available.

8. CALL RECORDING AND COMMUNICATION RECORDS

Where permitted by law, and subject to any required notice or consent, telephone calls or other communications with us may be recorded, transcribed, summarized, or otherwise documented for purposes including:

• Customer service
• Training
• Quality assurance
• Recordkeeping
• Appointment management
• Transaction documentation
• Compliance
• Improving our services

We may use automated or AI-assisted technologies to transcribe, summarize, categorize, or analyze communications.

When applicable law requires consent before recording a communication, we will seek or provide notice of such consent as required.

9. COOKIES AND TRACKING TECHNOLOGIES

Our websites and online services may use cookies, pixels, analytics tools, advertising technologies, and similar technologies.

These technologies may collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Links clicked
• Referring website
• Date and time of visits
• Approximate geographic location
• Advertising interactions
• Conversion information

We may use this information to operate and improve our websites, understand visitor behavior, measure advertising effectiveness, personalize content, and improve our marketing efforts.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

10. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising services to better understand how people interact with our websites and advertising.

These providers may use cookies, pixels, device identifiers, and similar technologies to collect information regarding your interactions with our websites and advertisements.

Depending on the services we use, these providers may include advertising platforms, search engines, social media platforms, analytics providers, and CRM or marketing technology providers.

Information collected through these technologies may be used to measure advertising effectiveness, understand how users reach our websites, create audiences, and deliver advertising that may be more relevant to users.

Where applicable law provides a right to opt out of certain targeted advertising or data-sharing practices, we will honor valid requests as required by law.

11. HOW WE DISCLOSE INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

These third parties may include:

• Real estate agents and brokers working with or affiliated with our team
• Our brokerage and related real estate service providers
• CRM providers
• Website and hosting providers
• Telephone and SMS providers
• Email service providers
• Appointment scheduling providers
• AI and automation technology providers
• Data storage and cloud service providers
• Advertising and analytics providers
• Property data and valuation providers
• Transaction service providers
• Contractors and professional service providers
• Attorneys, accountants, consultants, and compliance professionals
• Government agencies, regulators, courts, or law enforcement when required by law
• Other parties when you direct or authorize us to disclose information

These providers may process information on our behalf as necessary to provide their services.

12. CASH OFFER AND REAL ESTATE SERVICE REQUESTS

When you request a cash offer, property valuation, traditional listing consultation, or other real estate service, we may use the information you provide together with property information obtained from third-party or public sources to evaluate your request.

Depending on the service requested, we may share relevant information with real estate professionals, investors, valuation providers, transaction partners, or other parties involved in evaluating or providing the requested service.

Submitting a request does not guarantee that an offer will be made or that a particular service will be available.

Any actual real estate representation, purchase offer, listing agreement, or transaction will be governed by the applicable contracts and disclosures provided in connection with that transaction.

13. THIRD-PARTY LEAD SOURCES AND REFERRALS

We may receive information about you from third-party websites, advertising platforms, referral partners, lead-generation services, real estate platforms, or other sources.

When you submit information through a third-party service, that third party’s privacy policy and terms may also apply to its collection and use of your information.

Once we receive your information, our handling of that information is governed by this Privacy Policy, subject to applicable law and any consent associated with the original submission.

14. SALE OF PERSONAL INFORMATION

We do not sell personal information for money in the ordinary meaning of the term.

Certain privacy laws, however, may define “sale,” “sharing,” or similar terms broadly enough to include some advertising or data-sharing activities even when no money is exchanged.

To the extent applicable law treats any of our activities as a sale, sharing, or targeted advertising, you may have the right to opt out of those activities.

We do not sell mobile phone numbers, SMS opt-in information, or SMS consent information to third parties for their own marketing or promotional purposes.

15. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and transaction records, provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and our business needs.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and recordkeeping requirements.

16. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

17. YOUR PRIVACY RIGHTS

Depending on where you reside and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding a privacy request
• Exercise other rights provided under applicable privacy laws

These rights are subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain requests.

You will not be unlawfully discriminated against for exercising applicable privacy rights.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

18. CHILDREN’S PRIVACY

Our websites and services are intended for adults seeking real estate-related services and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our websites or services.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

19. THIRD-PARTY WEBSITES

Our websites, emails, text messages, or other communications may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you visit.

20. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers and devices provide privacy controls or signals regarding tracking or data collection.

Our response to these signals may depend on the technology involved and applicable legal requirements.

Where we are legally required to recognize a valid opt-out preference signal or similar privacy mechanism, we will process it in accordance with applicable law.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or other circumstances.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Material changes may be communicated through additional methods when required by applicable law.

We encourage you to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:

WestOne Properties, Inc.
The Nick Shivers Team / My Rocket Listing
2350 Willamette Falls Dr
West Linn, Oregon 97068
United States

Email: [email protected]
Phone: (503) 847-9200
Website: https://www.nickshivers.com/